Tenant FAQ

Q: How do I pay rent?

A: Rent must be paid via bank transfer. Bank details were provided when you moved in, but please email us if you need the account details again. Setting up a standing order for your rent is advised. We cannot accept cash or credit cards, sorry. You can check your tenant online portal for rent payment dates.

Q: What do I do if I have a maintenance issue?

A: Please submit all maintenance requests using the portal on this website - https://bestnest-maintenance.10ninety.co.uk. This enables all maintenance reports to be logged correctly, triaged and tracked accordingly.

Q: Are pets allowed?

A: In HMOs, pets are generally not permitted. In houses and flats, we discourage pets but will look at this on a case by case basis. Tenants should email us at contact@bestnest.co.uk to request a copy of our pet policy.

Q: What is the guest policy in an HMO?

A: Guests may stay over 1 or 2 nights per week maximum. This is due to the licencing requirements set out by the council.

Q: How do I terminate my tenancy?

A: As of 1st May 2026, all tenants are legally required to provide at least 2 months' notice to leave, in line with their payment date. Write to us at contact@bestnest.co.uk

Q: What if I change my mind, or need to extend my notice?

A: Please email us at contact@bestnest.co.uk and we can update our system accordingly.

Q: What utilities am I responsible for?

A: HMO tenants have an all inclusive arrangement. Otherwise you must arrange and settle your utility and Council Tax bills yourself in all cases, unless otherwise advised.

Q: Can I sublet my apartment, room or house?

A: This is not possible.

Q: Who do I contact in case of an emergency?

A: 01234 480881 is our 24 hour number but we are restrictive about what constitutes an emergency. See here : https://bestnest-maintenance.10ninety.co.uk

Q: Are there any noise restrictions?

A: Please be constantly respectful of your neighbours and other tenants.

Q: Can I make modifications to the property (painting, etc.)?

A: As per your tenancy agreement, you must not make any modifications without contacting us first to discuss your proposals.