Keep Us in the Loop: Why Your Up-to-Date Contact Details Matter

Whether you're a landlord with properties under our management, a tenant renting through Best Nest Properties, or someone who's bought or sold a property with us, there's one simple thing that makes everything run more smoothly: keeping your contact details current.

It sounds obvious, but you'd be surprised how often crucial information gets delayed or missed simply because we're trying to reach you on an old phone number or emailing an address you haven't checked in months.

For Landlords

When we need to contact you about maintenance issues, compliance matters, or tenancy updates, time is often of the essence. A blocked drain at 8pm on a Friday or an urgent safety inspection doesn't wait for you to check that old email account. Having your current mobile number, preferred email, and even a backup contact means we can keep you informed and get decisions made quickly—protecting both your property and your investment.

We also need to know if your address has changed for sending statements, legal correspondence, or important documents that require your signature. HMRC and local authorities won't accept "my agent had the wrong address" as an excuse for missed deadlines.

For Tenants

Your tenancy agreement, deposit protection information, important notices about inspections, maintenance appointments—these all need to reach you reliably. If you've changed your mobile number, switched email providers, or moved your emergency contact, let us know. It protects your rights as a tenant and ensures you don't miss anything important.

Plus, when your tenancy ends and you're due your deposit back, we need current bank details and contact information to process everything smoothly.

For Buyers and Sellers

Even after completion, we sometimes need to reach you about warranties, documentation, or queries from the new owners. Keeping us updated means you're not scrambling later when someone needs information about that boiler service or planning permission.

How to Update Your Details

It takes two minutes:

• Email us at contact@bestnest.co.uk
• Call the office on 01234 480881
• Pop in and see us in person

Just let us know what's changed—your home address, your phone number, email address, emergency contact, or bank details for rental payments.

We take data protection seriously, so all your information is held securely and only used for managing your property or tenancy.

A Quick Check Won't Hurt

When did you last confirm we had the right details for you? If it's been more than six months, or if anything's changed in your life—new job, new phone, house move—take a moment to update us.

It's one of those small things that prevents big headaches later. And it means when we need to reach you—whether it's good news about a new tenant or something that needs your urgent attention—we can get straight through.

Make sure we're connected and up to date with your details!

Best Nest Properties – Professional lettings and estate agency services across Crewe, Stoke-on-Trent, Alsager and Newcastle-Under-Lyme